FAQS

WHAT IS AN ESCAPE ROOM AND HOW DOES IT WORK?
An Escape Game is a real-life game that consist of players, in groups of 4-14, that are put in a room and have 55 minutes to find clues, solve puzzles and work together as a team to try to finish the game before time runs out. Teams that work together have the highest success rate.

AM I REALLY LOCKED IN A ROOM?
No. The door is unlocked which will allow anyone to exit the room at anytime.

WILL IT BE TOO HARD FOR ME IF I HAVE NEVER PLAYED BEFORE?
Our rooms are designed for the maximum number of people. If you have less than the maximum, or have not done escape rooms before, it could be harder for you. However, our goal at Unlocked is for you to have fun. We have a flexible clue policy that allows every team, beginner to experienced, to do well and have the best time ever. We will go over this when you arrive to insure you will have a great experience. Check out our Yelp reviews. https://www.yelp.com/biz/unlocked-escape-rooms-santa-clarita

SHOULD I BRING MY READING GLASSES?
If you have difficulty reading in dim light or seeing small numbers on locks, we suggest you bring your reading glasses. We have some that you can borrow if you forget.

HOW EARLY SHOULD I ARRIVE?
It is mandatory to arrive 15 minutes early. Games start on time and late arrivals may have time deducted or may not be allowed to enter the room. Your entrance fee will not be refunded. We are on a tight time schedule and want to be fair to all parties that have bookings after your time slot. Please plan on spending a few minutes after the game for a photo session and talking crazy game stuff.

IS THERE A DRESS CODE?
We do ask that you wear closed toed shoes. Due to the rooms being filled with objects to move and unlock, we want to make sure that your toes are safe and don't run into anything!

DO I NEED A RESERVATION AND HOW DO I BOOK A ROOM?
Reservations are required and must be made online. Click on the 'Book Now' button at the top of this page.

DO WE NEED TO SIGN WAIVERS?
Yes, everyone who plays will need to sign a waiver. If a participant is under 18, someone over 18 will need to sign for them. We have waivers at Unlocked or you can download one on our home page and print it out so you can sign it in advance and bring it in. This is good for the under 18 players if they are not coming with an adult.

HOW DO I BOOK MULTIPLE PARTICIPANTS FOR THE SAME BOOKING?
At the top of the Booking page, simply select the number of participants from the drop down menu that will be playing.

WHAT IS THE COST?
$30 per person.

WHEN AND HOW DO I PAY?
Games are paid online at the time of the booking.

HOW MANY PEOPLE CAN PLAY?
Each room has a different minimum and maximum. Check the booking page for numbers available. Minimum for the smallest room is 4, and groups up to 14 players can play in our largest room.

WILL THERE BE OTHER PEOPLE IN THE ROOM?
All our rooms are private when you meet the minimum number of players per room.

WHAT IS THE AGE LIMIT?
The games are best suited for ages10 and up. Younger players can go in the rooms alone, but some need more help than others so an adult is advised although not required. If families or groups with adults are playing, children younger than 10 can go in the rooms.
Please note: If you choose to bring younger players, please keep in mind, game content may be too difficult for them and some younger kids may not find this entertaining.

DO YOU HAVE HANDICAPPED ACCESS?
Yes, game rooms and bathroom have handicap/wheelchair access. However, there is only stairs and no elevator to get to the second floor where we are located.

DO YOU OFFER REFUNDS?
Our games are non-refundable to no-shows. However, you may reschedule your game online for a different day/time if done within 24 hours. Otherwise, you will need to call us and we will try to reschedule your game.

DO YOU HANDLE LARGE GROUPS?
Absolutely! Please call us at 661-505-7283 to discuss your group needs.

CAN WE DO A PRIVATE EVENT OR AT A TIME DURING NON SCHEDULED HOURS?
Yes, if you want to create a special event or book rooms during the week for your group, just call or email us and we will do our best to make it happen.

WHAT ABOUT PARKING?
Parking is located in the center by Round Table . You will want to park near the back stairs which is where we are located. Don't forget we are on the 2nd floor, balcony side.

Please note: Persons that appear visibly intoxicated will not be allowed to play.